Support
EveryStop is supported directly by the person who built it.
Email samgraham@orlin.nz
Include your run name and what happened. If it stopped you mid-run, say so
in the subject line and it gets looked at first.
If something goes wrong during a run
Deal with the run first. The app is there to help the delivery happen, not the other way round — if it is getting in the way, fall back to whatever you would normally do and tell us afterwards.
Because the app keeps a copy of everything on the device, losing signal is not a fault. Stops, notes and the day’s run sheet all keep working out of coverage, and catch up when you are back in range.
Common questions
The app says it is offline. Have I lost anything?
No. Work carried out while offline is stored on the device and syncs when a connection returns. You do not need to do anything.
A driver is leaving. How do I remove their access?
Remove them from your run in the app and their access ends. The notes and history they added stay with the run, which is the point — the knowledge belongs to the business, not the driver.
I have a new relief driver starting tomorrow.
Add them to the run and they will see it as it stands, in order, with the notes attached. That is what the app is for.
Something on a stop is wrong.
Edit it in the app — changes are immediate and every driver on the run sees the corrected version. If a lot of stops are wrong, email us rather than fixing them one by one.
Can I get my data out?
Yes, at any time and including if you decide to leave. Email us and we will send you an export.
How do I cancel?
Email us. See the terms for what happens to your data afterwards.
⚠️ Fill in before launch: expected response time (state something you can honestly meet — “within one working day” is credible for a solo operator; do not promise 24/7), whether there is any out-of-hours contact for a run-stopping problem, and the minimum supported iOS and Android versions. Apple and Google both require a reachable support URL, so this page must stay live and the address on it must work.
Privacy and your data
To request a copy of your information, have it corrected, or have it deleted, email samgraham@orlin.nz. We respond within 20 working days, as the Privacy Act 2020 requires. Full detail is in the privacy policy.
Contact
- samgraham@orlin.nz
- Company
- Orlin Limited, NZBN 9429053657794
- Location
- Waikato, New Zealand